Quite an eclectic combination of job responsibilities over a span of many years led to a unique approach to documentation and communication.

In the programming world, the agile project management methodologies strive to teach teams how to get the most important things to a true state of done--written, tested, and delivered to the customer--very quickly.

As an Emergency Response Team (ERT) leader and safety communications team member in a major manufacturing organization, an opportunity arose to present important ergonomics information to more than 6000 IT professionals in a very short period of time: less than three minutes.

Applying the agile project management and prioritization processes during the writing and polishing of that safety presentation led to a breakthrough in communications technique.

That communication technique, applied to production support documentation for software leads to easily understood and highly effective documentation.